Refund & Cancellation Policy

Last updated: 2026-10-12

We want you to be happy with every print. This policy explains when you can get a refund, replacement or cancellation, in line with the Consumer Protection Act, 2019.

1. Eligible for refund / free reprint

• Prints physically damaged in transit.
• Significant printing defects (smudging, blank/garbled pages, wrong order).
• Missing pages or wrong item delivered.
• Lost package confirmed undelivered by the courier.

2. Not eligible

• Errors already present in the file you uploaded (typos, formatting, wrong pages).
• Minor colour variation inherent to printing.
• Delivery delays caused by the courier, weather or incorrect address.

3. How to claim

Report the issue within 48 hours of delivery via WhatsApp (+91 70734 64541) or email (pdfseprint@gmail.com) with your order ID and a clear photo/video of the problem.

4. Resolution

Once verified, we will issue a free reprint or a refund to your original payment method (typically within 5–7 working days) via UPI or bank transfer.

5. Cancellation

Orders can be cancelled free of charge before printing begins. Once a job has been printed it cannot be cancelled, as prints are made to order.

6. Contact & escalation

Email: pdfseprint@gmail.com · Phone/WhatsApp: +91 70734 64541.

Grievance Officer

In accordance with the Consumer Protection (E-Commerce) Rules, 2020 and the Information Technology Act, 2000, the details of our Grievance Officer are:

• Name: Shubham Jain
• Designation: Proprietor & Grievance Officer, Shubham Enterprises
• Email: pdfseprint@gmail.com
• Phone / WhatsApp: +91 70734 64541
• Address: Jain Bhawan, Rajendra Marg, Bhilwara, Rajasthan

We acknowledge every complaint within 48 hours and aim to resolve it within one month of receipt, as required by law.

If you are not satisfied with our resolution, you may approach the National Consumer Helpline (1915) or the consumer forum having jurisdiction, under the Consumer Protection Act, 2019.